Privacy Policy

Last Updated: October 13, 2025

Lunai Care is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our Service.

1. Information We Collect

1.1 Information You Provide

• Account Information: Email address, name, age range
• Profile Data: Skin type, concerns, goals, preferences
• Survey Responses: Your answers to personalization questions
• Photos: If you choose to upload skin photos for analysis (optional)
• Payment Information: Processed by third-party payment providers (Apple, Google, Paddle)

1.2 Automatically Collected Information

• Device Information: Device type, operating system, app version
• Usage Data: Features used, screens viewed, time spent in app
• Technical Data: IP address, browser type, language preferences
• Analytics: Interaction patterns, feature usage, conversion events

2. How We Use Your Information

We use your information to:

• Educational Guidance Only: We don’t give direct skincare or medical advice. Use these insights to organize your routine and learn about common concerns, and always consult a specialist for personal recommendations.
• Improve the Service: Analyze usage patterns to enhance features and user experience
• Process Payments: Handle subscriptions and transactions
• Communicate with You: Send service updates, tips, and support responses
• Security: Detect fraud, abuse, and security issues
• Legal Compliance: Meet regulatory requirements and enforce our terms

3. How We Share Your Information

3.1 Service Providers

We share data with trusted third parties who help us operate Lunai Care:

• Analytics: Statsig (usage analytics and A/B testing)
• Payment Processing: Apple, Google Play, Paddle.com
• Cloud Hosting: Appwrite Cloud (data storage)
• Email: Email service providers for notifications

3.2 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal obligations or court orders
• Protect our rights and property
• Prevent fraud or security threats
• Protect user safety

3.3 Business Transfers

If Lunai Care is acquired or merged, your information may be transferred to the new entity.

4. Data Storage and Security

We take security seriously:

• Encryption: Data is encrypted in transit (HTTPS/TLS) and at rest
• Access Controls: Limited employee access on a need-to-know basis
• Secure Infrastructure: Hosted on Appwrite Cloud with industry-standard security
• Regular Audits: Periodic security reviews and updates

Data Location: Your data is primarily stored in secure data centers. By using Lunai Care, you consent to potential international data transfers with appropriate safeguards.

5. Your Privacy Rights

5.1 Access and Control

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update inaccurate or incomplete information
• Deletion: Request deletion of your account and data
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Receive your data in a structured format

5.2 How to Exercise Your Rights

To access, update, or delete your information:

• Email us at info@lunai.care
• Use in-app settings to manage preferences
• Delete your account through the app settings

We will respond to requests within 30 days.

5.3 Region-Specific Rights

• EU/UK (GDPR): Right to object to processing, withdraw consent, lodge complaints with supervisory authorities
• California (CCPA): Right to know what information is collected, right to deletion, right to opt-out of sales (we don't sell data)
• Other Jurisdictions: Additional rights may apply based on your location

6. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze usage patterns and performance
• Improve user experience

You can control cookies through your browser settings, though some features may not work properly if disabled.

7. Children's Privacy

Lunai Care is not intended for users under 18. We do not knowingly collect information from children. If you believe a child has provided us with personal information, please contact us immediately.

8. Third-Party Links

Lunai Care may contain links to third-party websites or recommend products from external retailers. We are not responsible for the privacy practices of these third parties. Please review their privacy policies before sharing information.

9. Data Retention

We retain your information for as long as:

• Your account is active
• Needed to provide services
• Required by law or for legitimate business purposes

After account deletion, we may retain anonymized data for analytics and some information for legal compliance.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via:

• Email notification
• In-app notification
• Updated "Last Updated" date at the top

Continued use after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us:

12. Your Consent

By using Lunai Care, you consent to this Privacy Policy and our collection, use, and sharing of your information as described herein.

We are committed to transparency and protecting your privacy. If you have any questions, please don't hesitate to reach out.