Terms of Service

Last Updated: October 17, 2025

Welcome to Lunai Care. These Terms of Service govern your use of our mobile application, website, and related services (collectively, the "Service"). By using Lunai Care, you agree to these terms.

1. Service Description

Lunai Care offers tools to help you organize your skincare routine and learn about common skin concerns through educational content and automated insights. The Service is provided "as is" for educational and informational purposes only.

Educational Guidance Only: We don’t give direct skincare or medical advice. Use these insights to organize your routine and learn about common concerns, and always consult a specialist for personal recommendations.

2. No Medical Advice

Lunai Care does not:

• Provide medical, dermatological, or healthcare advice
• Diagnose skin conditions or diseases
• Prescribe treatments or medications
• Replace professional medical consultation

We may link to public medical articles or third-party resources for learning purposes only. Such links are not endorsements and are not a substitute for professional care.

If you have skin concerns, allergies, or medical conditions, please consult a licensed dermatologist or healthcare provider before acting on any information in the Service. If you experience a severe reaction, seek emergency care.

3. User Responsibility

You acknowledge and agree that:

• Your use of any routines, insights, or organizational tools in Lunai Care is at your own discretion and risk
• You are responsible for patch-testing products and checking ingredients for allergies or sensitivities
• You will discontinue use of any product that causes adverse reactions
• You will seek professional medical advice for any skin concerns
• Outcomes vary from person to person and are not guaranteed

4. Limitation of Liability

To the fullest extent permitted by law:

• Lunai Care is not responsible for any reactions, allergies, or adverse effects arising from use of the Service, including any routines, insights, or third-party resources surfaced in the app
• We make no guarantees about the effectiveness of any products, routines, or practices you may choose to follow
• We are not liable for any damages, losses, or injuries resulting from your use of the Service
• Mentions of third-party products, studies, or articles are informational and do not constitute endorsements

5. Eligibility

You must be at least 18 years old to use Lunai Care. By using the Service, you represent that you meet this age requirement.

6. Subscriptions and Payments

Lunai Care offers subscription-based access to premium features:

• Automatic Renewal: Subscriptions renew automatically unless cancelled
• Billing: Charges occur at the start of each billing cycle
• Cancellation: You may cancel anytime through your account settings or the platform where you subscribed (Apple App Store, Google Play, or Paddle.com)
• Refunds: Refund policies vary by platform. See our Refund Policy for details

7. Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access

8. Prohibited Use

You may not:

• Use the Service for any illegal purpose
• Attempt to gain unauthorized access to our systems
• Copy, modify, or distribute our content without permission
• Use automated systems to access the Service
• Reverse engineer or attempt to extract source code
• Share your account with others

9. Intellectual Property

All content, features, and functionality of Lunai Care are owned by us and protected by copyright, trademark, and other intellectual property laws. You receive a limited, revocable license to use the Service for personal, non-commercial purposes only.

10. Third-Party Links and Content

Lunai Care may reference or link to third-party websites, studies, or products. We are not responsible for:

• The content, accuracy, or practices of third-party sites
• The quality, safety, or effectiveness of any third-party products
• Transactions between you and third parties

11. Privacy

Your use of Lunai Care is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

12. Changes to Service

We reserve the right to:

• Modify or discontinue features at any time
• Update subscription pricing with advance notice
• Suspend or terminate accounts that violate these terms

13. Disclaimer of Warranties

Lunai Care is provided "as is" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

14. Termination

We may suspend or terminate your access to Lunai Care at any time for:

• Violation of these Terms of Service
• Fraudulent or illegal activity
• Extended periods of inactivity

Upon termination, you must cease all use of the Service.

15. Governing Law

These terms are governed by the laws of the jurisdiction where our company is registered, without regard to conflict of law principles.

16. Changes to Terms

We may update these Terms of Service from time to time. We will notify you of significant changes via email or in-app notification. Continued use of Lunai Care after changes constitutes acceptance of the updated terms.

17. Contact Us

If you have questions about these Terms of Service, please contact us at:

By using Lunai Care, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.